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Girls' Generation’s Taeyeon calls out SM Ent over last-minute Tokyo concert cancellation; fans say ‘she’s definitely…’
Taeyeon shares the fan union’s statement on Instagram after sudden Tokyo concert cancellation, demanding answers and compensation from SM Entertainment. Read here for all details!
Girls' Generation’s Taeyeon has recently expressed her deep frustration and disappointment with SM Entertainment following the last-minute cancellation of her anticipated concert in Tokyo. The concert, part of her ongoing The TENSE world tour, was scheduled for April 19 and 20, 2025. However, just two days before the scheduled dates, on April 17, 2025, SM Entertainment announced that the event would be canceled due to the "delayed arrival of concert equipment."
This announcement not only shocked fans but also left them feeling disrespected and emotionally distressed, especially given the effort many had put into planning their trips to see the star. Taeyeon, who has always maintained a close relationship with her fans, earlier posted an apology on her official Instagram account, expressing regret over the cancellation. However, this gesture of apology only seemed to fuel the anger among her supporters, who were already upset over the unprofessional handling of the situation.
The situation took a more serious turn on April 24, 2025, when Taeyeon shared the formal statement from the Taeyeon Global Fan Union on her official Instagram, calling on SM Entertainment to take accountability for the concert's cancellation and address the harm it caused to fans. The statement, which was shared on Taeyeon's official fan club page, DC Inside Taeyeon Gallery, outlined the anger and disappointment felt by fans, particularly in light of how SM Entertainment had handled the situation.
The fan union's statement began by emphasizing the sense of betrayal fans felt, noting that the cancellation was announced with unreasonably short notice, just two days before the concert. Fans had been eagerly anticipating the Tokyo concert for months, with many traveling from different countries. The last-minute cancellation caused severe inconvenience to those who had already made travel arrangements, booked accommodations, and purchased tickets.
The fan union expressed its anger over the fact that SM Entertainment only made the cancellation announcement through external platforms like the Ticket Board website and the official Girls’ Generation Japanese website, leaving many fans unaware of the change until they arrived at the venue. The news was shared via a short-lived Instagram story that was automatically deleted the following day, which further added to the confusion. Many fans were dismayed that the artist's official social media channels, such as Instagram and Twitter, were not used to inform the fans directly.
In their statement, the Taeyeon Global Fan Union also highlighted the absence of an official apology or compensation plan from SM Entertainment. Instead, the agency only released a vague translation of the cancellation notice on the Japanese website on the day of the concert. This lack of a formal, heartfelt apology from the agency was seen as an attempt to avoid responsibility for the mishap, further angering the fans.
The union called for an investigation into the cause of the incident and demanded that the agency clearly identify those responsible for the debacle. In addition to holding SM Entertainment accountable for the cancellation, the fan union also emphasized the importance of transparency and better communication in the future.
They demanded that SM Entertainment improve its communication strategy, ensuring that such incidents are avoided during the remaining stops on Taeyeon’s The TENSE tour. The union stressed that fans need clear and honest information in a timely manner to avoid similar mishaps going forward. They also called for SM Entertainment to provide a detailed plan for rescheduling the Tokyo concert, as many fans had traveled from far and wide with the expectation of seeing Taeyeon live in concert.
Fans also made it clear that Taeyeon herself should not be held responsible for the mishandling of the concert. They urged SM Entertainment to protect the artist and take the necessary steps to resolve the situation.
